Return and Refund Policy - Kashmir on Wheel

1. Overview

Kashmir on Wheel mein hum chahte hain ki aap apne premium dry fruits aur natural products se puri tarah santusht rahein. Agar kisi wajah se aap apne order se khush nahi hain, toh humari policy aapki madad ke liye yahan hai. Humare products par niche di gayi sharton ke anusar return aur refund ki suvidha uplabdha hai.

2. Return Eligibility (Wapsi ki Shartein)

Product return karne ke liye niche di gayi baaton ka dhyan rakhein:

• Product delivery ke **7 dino** ke andar return request karni hogi.
• Item bilkul original condition mein hona chahiye (unopened, unused, aur undamaged).
• Saare **Original Seals** aur packaging barkarar honi chahiye.
• Invoice ya purchase proof hona anivarya hai.

3. Non-Returnable Items

Kuch items ko health, hygiene aur safety ki wajah se return nahi kiya ja sakta, jaise ki:

• Khule (opened) ya istemaal kiye gaye consumable products (jaise honey, shilajeet, kahwa, etc.).
• Kharaab hone wale (perishable) items agar unki seal toot chuki ho.
• Sale ya "Clearance" section se khareede gaye items.

4. Refund Process

Ek baar jab humein aapka return mil jata hai aur uska quality check pura ho jata hai, hum aapko notify karenge. Agar return approve hota hai:

• Refund aapke **Original Payment Method** (Bank Account/Card/UPI) mein credit kar diya jayega.
• Refund process hone mein aamtour par **5-7 working days** lagte hain.
• Shipping charges non-refundable hote hain, sivaye us case ke jab product damaged mila ho.

5. Cancellations

Aap apna order tab tak cancel kar sakte hain jab tak wo **Ship** nahi hua hai. Ek baar order nikalne ke baad use cancel nahi kiya ja sakta, par aap use milne ke baad return kar sakte hain.

6. Damaged or Wrong Products

Agar aapko koi galat ya damaged product milta hai, toh kripya turant (48 ghanton ke andar) humein contact karein. Hum bina kisi extra cost ke use replace ya full refund karenge.

By shopping with Kashmir on Wheel, you agree to our Return and Refund Policy.